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Oklahoma City, Ok. — Kings Worldwide Transportation recently received the Third Quarter 2016 LMC Group Circle of Excellence Award. The company won the award for excellence in HR compliance and implementation.
Operations Manager Ken Southard
Since its inception in 1978 as Kings Limousine, Kings has grown to become the provider of choice for high-end transportation in Oklahoma City and in 500 cities around the world. With Greg Pruitt and Joey Allen at the helm, Kings continues to expand its reach and offer impeccable service to all of its customers.
With growth come new challenges and responsibilities. Fortunately, Kings has Ken Southard. Ken is the newly-appointed Operations Manager at Kings, whose responsibilities include tracking HR compliance, implementing HR standards, and managing staff. Ken has done an amazing job in all of these areas.
LMC Group Director of Human Resources Christina Davis has worked closely with Kings and Ken to develop their HR department. Kings now has a thorough and well-administered training program and 30/60/90 day check-ins with employees. A monthly newsletter and quarterly employee meetings have enhanced communication. Clear and effective feedback, as well as the implementation of the Kings Cash rewards program, has bolstered employee motivation and buy-in.
“It’s been an absolute pleasure to assist Kings in their HR efforts,” said Davis. “I believe they have made the commitments and implemented the programs to ensure the excellence of its HR compliance and its employee base. Kings will continue to grow and achieve with this solid foundation, and the lion’s share of the credit goes to Ken Southard’s focus and dedication.”
Visit kingsworldwidetrans.com for more information.
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New York, N.Y. — Tech-based ground transportation company GroundLink has launched their Ride Now app-based service in Chicago, which offers rides within as little as five minutes of making the request. For Ride Now service, customers simply open GroundLink’s mobile app, select the location where they would like to be picked up, and then select Ride Now as the time that they would like the ride. Once booked, the customer can watch in real-time as their driver is on the way to their location.
To encourage Chicago residents and visitors to try GroundLink’s Ride Now option, the company is offering a 20 percent discount on all Ride Now rides booked from now through the end of the year. Ride Now rides can only be booked via GroundLink’s mobile app. Once the ride is in progress, customers can track their car and communicate directly with their driver.
For customers wishing to reserve a car in advance, whether in need of a ride to and from the airport or for an important meeting, the company also offers scheduled service in Chicago. The lead-time for this service, which previously had been upwards of two hours, has now been reduced to 20 minutes or less. Additionally, GroundLink has updated its pricing model which translates into lower rates for shorter distance rides and better pricing to and from the airport.
“Our customers are frequent travelers and they stressed to us how important Chicago was as a destination and business market for them,” said Liz Carisone, CEO of GroundLink. “Therefore, it was imperative that we continue to expand our Chicago operations as we are committed to providing Chicagoans and travelers coming to the city with more options for both scheduled and near-demand services. It was also important for us to adjust our pricing to make it more competitive to what is currently being offered by ride-hailing providers and much more attractive than costlier traditional limo companies. However, no matter what the price point is, we will never sacrifice the safety and security of our customers.”
Visit groundlink.com for more information.
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Chauffeur Glen Wyatt
Louisville, Ky — Two employees of R&R Limousine were recently recognized at the ROSE Awards, which recognize the unsung heroes of the area’s tourism industry. Chauffeur Glen Wyatt was a winner in the Transportation category, and Services Development Representative Eddie Fieldhouse III was a finalist in the Attraction.
The ROSE Awards, which stands for Recognition of Service Excellence, are offered in the categories of Accommodations, Attractions, Behind the Scenes, Dining, Transportation and Volunteers.
Attracting 12.7 million visitors annually and contributing nearly $1.4 billion to Louisville’s economy each year, the Louisville tourism industry employs thousands of people. When Louisville’s hospitality employees roll out the red carpet for visitors, they come back again and again. The goal of the ROSE awards is to celebrate that.
Services Development Representative Eddie Fieldhouse III
“We are incredibly proud that two of our employees were nominated to receive a ROSE award,” said R&R Owner Carey Fieldhouse. “Our top priority as a company is to provide exceptional service to our clients—many of whom are visiting from out of town. The key to exceptional service is having great employees who really care about their job and we are so pleased to see two of our own be recognized for their outstanding service in the Louisville hospitality community.”
A 40-year employee of the US Postal Service, Wyatt has earned the reputation of being one of Louisville’s most trusted and most knowledgeable chauffeurs over his past eight years in the luxury ground transportation industry. Following in his family’s footsteps at R&R, Fieldhouse uses his role to take customer service to an entirely new level, acting as a reliable resource on all things Louisville.
“We would like to congratulate both Eddie and Glen for their ROSE Awards recognition,” said V.P. Eddie Fieldhouse, Jr. “It is an honor to have two employees of R&R identified as industry leaders.”
Visit rrlimo.com for more information.
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