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Cover Story: Brogan Cadillac’s Legacy Was Built for Livery

There are few vehicle brands so closely intertwined with the legacy of the chauffeured transportation industry as Cadillac. Long before “luxury SUV” became a category of its own, Cadillac was already synonymous with getting people from point A to point B in style. From the Fleetwood to the DeVille to the factory-stretched Formal to the modern and iconic Escalade, Cadillac has been a constant in fleets for generations ...

HR Coach

HR Coach: Building a More Flexible, Resilient Team

What would happen if one of your key employees didn’t show up for work tomorrow? Your lead dispatcher calls in sick. A chauffeur has a family emergency an hour before a complicated multi-vehicle wedding. Your detailer gives notice with no replacement ready to step in. How quickly could your operation adapt? Every chauffeured transportation company eventually faces moments ...

Cybersecurity

Your Cybersecurity Plan is About Business Survival

Imagine it’s hours before the start of a week filled with major events. Reservations are stacked, you’ve secured extra chauffeurs and vehicles, and dispatch is preparing for some of the busiest few days of the year—a time that may bring in a quarter of this year’s revenue. Then, without warning, your team can no longer access the reservation system. Dispatch can’t communicate with chauffeurs. Accounting can’t access invoices. Customer records are encrypted, and a message appears demanding payment to restore your files. That scenario is no longer far-fetched ...