The company was honored at a book launch party in January where RMA President and CEO Robert Alexander and VP of Business Development Art Miesemer were on hand to accept their award.
According to SmartCEO, the book is a compilation of “the best business stories and ideas from the Mid-Atlantic’s best-run companies. In this book you will learn how these companies have honed their strategic vision, implemented processes, managed fast growth, perfected their brand and communications, honed their leadership development and talent acquisition strategies, crafted a customer-service mindset, and nurtured top corporate cultures. These firms have experienced consistent growth and are leading their industries. They have created lasting value in their communities and exemplify leadership, character and vision.”
In his profile, Alexander shared a story about a client for whom RMA had arranged travel in another city. Somewhere along the line, the communication broke down, and the couple—who was traveling with their small dog—was met with an irate chauffeur of the affiliate who was unaware of the furry companion. The couple took their business elsewhere—and RMA almost lost a client for life. On the return trip home—after agreeing to give RMA a second chance—the client was greeted by the RMA chauffeur, but so too was the pooch who was treated to personalized gourmet dog treats and an apology note saying that he was always welcome in their car. Alexander says that the couple was so touched by the company’s thoughtfulness that they ended up staying with the service.
The Best-Run Book is available online at goo.gl/88zOZD.
Visit rmalimo.com or smartceo.com for more information.
RMA Worldwide Honored by SmartCEO
- Category: Industry News