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On Tuesday, April 16, the Illinois Limousine & Bus Association (ILLBA) presented the latest edition of their ongoing Coffee With ILLBA webinar series. Free to operators from around the globe and held via Zoom, these late-morning sessions offer education and guest speakers on various topics facing the industry. Moderated by Executive Director Paula DeBiasi of Chicago Coachworks, this month’s topic was Let’s Go Global! Build and Maintain a Worldwide Affiliate Network.
ILLBA Executive Director Paula DeBiasi
After greeting those in attendance, DeBiasi started things off by welcoming a panel of truly global operators to sound off on the topic. Richard de Krijger of DMC Limousines (Netherlands), Myles Flood of LFL Worldwide Chauffeur Services (Ireland), and Amy Yan of AmyExpress (Asia) were all on board to discuss what it takes to develop a network, work with one another, and best serve customers.
Richard de Krijger of DMC Limousines (Netherlands)
The first topic examined dealt with marketing and what’s the most effective way to sell services worldwide. Each of the panelists discussed the importance of marketing to executive assistants, particularly with corporate work. Next, the conversation veered into the topic of service levels and what affiliates should expect from one another. While Flood cited the importance of having up-to-date software technology, De Krijger said that the best way to develop partnerships is to meet in person at tradeshows. Yan, however, recommended focusing on quality and making sure that chauffeurs are well-dressed and well-trained.
Amy Yan of AmyExpress (Asia)
Also discussed were the various challenges faced by affiliates operating worldwide. The most notable problem debated was that of time zones and issues of pickups with flight arrivals. The panelists all urged operators and clients to concentrate on when the plane is arriving—as opposed to departure—as this can lead to confusion when crossing multiple time zones.
Finally, the group communicated the benefits of using shared software platforms and other technology. Expressing his frustration with affiliates who still send direct texts to chauffeurs demanding status updates, de Krijger pointed out that this practice can be eliminated by using GNet or similar platforms. Flood also said that Facebook groups are invaluable for developing affiliate partnerships, as you can get a good look at who’s who in various worldwide markets.
Operators who missed the webinar can catch it on YouTube by clicking here.
Visit illba.org for more information.
[04.19.24]
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L to R: Quentin Bassey of RSTQ Transportation, Len Joseph of On The Town Limousines, Jodie Lethgo of Career Driver, Holly McCulloh of Hilb Group Insurance, Joanna Fridinger of The Limo Lady, and Japneet Singh of Executive CLS
The Maryland Limousine Association (MLA) held their bimonthly membership meeting on Tuesday, April 16. Hosted at Jimmy’s Famous Seafood in Baltimore, the event welcomed 25 members and guests. Representatives of the Philadelphia Regional Limousine Association (PRLA) were welcomed to the meeting, including PRLA Secretary/NLA Board Member Tracy Salinger of Unique Limousine and Ace Shaer of Ace Limousine & Airport Service.
The lunchtime meeting kicked off at noon with MLA President Len Joseph of On The Town Limousines thanking everyone for making the time to attend. Everyone was given the opportunity to introduce themselves and give a brief elevator pitch of their company or service. Joseph then introduced guest speaker Dr. Jermaine Hunter of H3 Safety Consulting, who provided an overview of the importance of CAB Reports and the SAFER System.
Dr. Jermaine Hunter of H3 Safety Consulting addressed the attendees
Produced by the Central Analysis Bureau, the CAB Report compiles data points into a database for all federally filed transportation companies. Hunter pointed out that the information contained within the report (unsafe driving, crash indicators, maintenance, clearinghouse, driver fitness, to name a few) is valuable for negotiating insurance rates. Similarly, the SAFER System (the FMCSA Safety and Fitness Electronic Records) compiles a concise electronic record of an operator’s identification, size, commodity information, and safety information. According to Hunter, this system is also used by insurance companies to underwrite and price insurance, so having a “satisfactory” rating is especially valuable.
CD Swag Winners: Carlo D’Addario of American Limousines, Joanna Fridinger of The Limo Lady, Tracy Salinger of Unique Limousines, and Peter Kaindi of Boutique Black Car
Following Hunter’s presentation, which included a lively Q&A segment, CD Editor Rob Smentek was invited to discuss the upcoming CD/NLA Executive Retreat in Miami on June 2-5. Smentek encouraged everyone to take advantage of early registration and revealed that Forbes Travel Guide will be providing anchor content at the event. He also shared a bit about the nightlife events, including the beachfront reception dinner party at the Fontainebleau and a private yacht trip on Biscayne Bay. Smentek also raffled off CD branded prizes, including T-shirts and ear buds.
Next, Joseph shared that the MLA Board held a recent productive meeting that led to the formation of three new committees: Legislative, Fundraising, and Membership. Board members Japneet Singh of Executive CLS and Ray Gavino of Translogic Executive gave a brief update on the D.C. For Hire issues surrounding “D.C. to D.C. travel.” While, fortunately, not many members have reported problems, they advised everyone to have their decals ready and manifests accurate. Singh informed the attendees that operating permits for the upcoming Presidential Inauguration will start to be distributed in August. Additionally, Joseph mentioned that the association is in the process of revamping their website.
The meeting concluded with guest speaker Jodie Lethgo from Career Driver, who spoke about the company’s recruiting services. An alternative to sites like Indeed.com, Career Driver looks to source candidates based on strict criteria. Lethgo also pointed out that the company handles digital marketing solutions, and they are offering a discount to active MLA members for lead generation.
The next MLA meeting is scheduled for June 18 at a location to be determined.
Visit mdlimoassoc.org for more information.
[04.17.24]
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A National Limousine Service, an Atlanta ground transportation service provider with more than 40 years of service, has been recognized by Hartsfield Jackson Atlanta International Airport with the Triumph Award, presented annually to a top small business supplier at the facility.
CEO Darrell Anderson (center) received the award during the ATLNext Industry Day luncheon
The Maynard H. Jackson, Jr. Legacy Awards, hosted by ATLNext—the development, planning, and construction arm of Hartsfield Jackson—recognize the excellence that exists among the vendors and contractors who ensure that the world’s busiest airport is also its most efficient. A National CEO Darrell Anderson, a veteran entrepreneur with several companies under his corporate banner, was honored on March 26 at a gala luncheon event during the ATLNext Industry Day. Atlanta Mayor Andre Dickens was also on hand to present the awards.
A National, among the largest minority owned transportation companies in the region, has provided services at Atlanta’s airport for four decades. While currently the holder of a contract to provide shuttle services around the campus to international passengers, A National has handled curbside management, a central business district shuttle service, an airport terminal management contract, commercial vehicle facility management, and any number of emergency situations when called on by the airport. Additionally, they provide crew transportation services for up to 20 airlines and cargo carriers, shuttle services for many airport hotels, and airline employee transportation to and from pilot and flight attendant training. The A National Transit division provides mobility services for the Metropolitan Atlanta Rapid Transit Authority (MARTA), the nation’s 9th largest transit system.
The Triumph Award is one of several presented annually to airport vendors, contractors, and advocates for diversity and inclusion at Hartsfield, in honor of the iconic 3-term mayor who is credited with launching Atlanta’s Equal Business Opportunity program. His courageous leadership in the 1970s marked the initiation of municipal supplier diversity, when the city was building the airport that bears his name. Atlanta is still among the leaders nationally in the way it offers opportunity to a diverse mix of vendors from every background and industry category.
Darrell Anderson is a highly respected and well-known figure nationally in the transportation industry, having served on the boards of many limousine associations and other industry leadership posts.
Visit anationallimo.com for more information.
[04.17.24]