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Destination marketing organizations (DMOs) and tour suppliers reported higher visitation this year, with increased optimism for 2025, according to a new survey from the National Tour Association (NTA). Among the suppliers who participated—which includes hotels, attractions, restaurants, experience providers, transportation and sightseeing companies, and more—59 percent said they will finish 2024 with visitor numbers that are better (44 percent) or much better (15 percent) than last year. Another 30 percent said their volume is around the same year-over-year, while 11 percent reported a decline in 2024.
The optimism is high for the coming year with two-thirds (66 percent) of NTA suppliers and DMOs expecting increased visitation in 2025. Hoteliers are reporting the highest optimism with 78 percent expecting to do better or much better next year.
However, challenges still do exist. Staffing levels for DMOs and tour suppliers have not returned to pre-pandemic levels, with 29 percent of DMOs and 44 percent of tour suppliers noting that they are operating with somewhere between 75 percent and 99 percent of 2019 staffing levels.
Among the chief issues cited by DMOs and tour suppliers cited were internal reasons—high rates, lack of dedicated staff, and a lack of local businesses that can accommodate groups—as well as external/operator-related reasons, including cancellations by operators, which makes the business unreliable, or unrealistic expectations, such as requesting refunds upon arrival for last-minute client cancellations.
“In addition to getting good data from this survey, we also gathered insightful observations that will guide us in upcoming discussions,” NTA President Catherine Prather said regarding the report. “Our buyer and seller members routinely get together to talk about business, and they’re equally willing to discuss solutions to shared challenges. We will facilitate those discussions starting early next year.”
Visit ntaonline.com for more information.
[12.03.24]
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Madrid Chauffeur CEO Rodrigo Medina and Affiliate Director Vanessa Villegas are thrilled to announce the grand opening of a new location at C. de los Teatinos, 36, Coslada, Madrid, bringing an unparalleled level of luxury and professionalism to the capital’s chauffeured transportation industry. Madrid Chauffeur is ready to offer high-end airport transfers, corporate services, and event transportation to meet the sophisticated needs of corporate and high-profile clients.
With a fleet that includes everything from luxurious Maybach and Mercedes S-Class sedans to spacious Sprinters and motorcoach buses, Madrid Chauffeur is fully equipped to accommodate clients across a wide range of occasions and group sizes. The company is committed to providing a secure and exceptional travel experience through meticulously maintained vehicles and expertly trained, bilingual chauffeurs who are skilled in both safety and customer service. Furthermore, all of their chauffeurs are dressed in a black suit and tie, with white gloves, ensuring a professional and polished appearance. For clients needing extra security or personal assistance, Madrid Chauffeur can provide chaperones or security guards upon request.
"Vanessa and I are excited about the opportunity to serve Madrid; it’s going to be amazing. We look forward to representing all our affiliates with the highest standards of service,” said Medina.
Visit limo.madrid for more information.
[12.03.24]
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- Category: Industry News
ABC Companies Director of Marketing Brigette Fahl
ABC Companies, a transportation industry leader known for its legacy of expertise and innovation, is pleased to announce the appointment of Brigette Fahl as its new director of marketing.
With a distinguished career spanning multiple industries, Fahl brings deep proficiency in marketing strategy, digital transformation, and customer experience. She has consistently driven organizational growth by leveraging innovative solutions that meet evolving market demands. In her new role, Fahl will play a pivotal part in advancing ABC’s marketing strategies to support the company’s vision for future growth and customer-focused innovation. Her appointment comes as ABC continues to expand its footprint and enhance its capabilities to better serve customers and stakeholders.
“We are excited to welcome Brigette to the ABC team,” said ABC Companies Senior Vice President Drew Siciliano. “Brigette’s proven expertise in marketing and her forward-thinking approach will be instrumental as we continue to strengthen our brand and deliver innovative solutions for our customers.”
Fahl expressed her enthusiasm for joining ABC, stating, “I am honored to join ABC Companies and contribute to its remarkable legacy of innovation and customer-focused solutions. I look forward to collaborating with this talented team to build on the company’s success and further elevate its marketing efforts.”
Visit abc-companies.com for more information.
[12.03.24]