Sunday, August 09, 2020

Sainte Claire, QC — Prevost’s Parts & Service Network is growing again with the addition of new service centers in Montreal, the Chicago area, and Calgary, Alberta.  The new locations bring the total of Prevost owned and operated service centers to 14, nearly double the size of the largest competitor network. In addition, the service network is supported by more than 150 certified Volvo Truck locations.

The new service centers, which all opened for business on September 1, are full-service facilities staffed by technicians who are factory trained to work on Prevost, Nova Bus, and Volvo motorcoaches. The centers also service other motorcoach brands.

“The recent opening of our locations in Calgary, Chicago, and Montreal reflects Prevost’s ongoing commitment to our customers,” said Randy Castillo, services network director for Prevost. “With 14 total service centers in locations across the United States and Canada, there’s no doubt that Prevost offers the most comprehensive service coverage of the North American market.”

Services Network Director Randy Castillo Prevost also recently opened a facility in the San Francisco Bay area of California. The service center, which opened on August 1 and has been fully utilized ever since, allows the company to better serve the most populated state in the United States, Castillo said.

In addition to its service centers, Prevost operates a fleet of 55 vans to provide mobile service by factory-trained technicians when and where customers need it. Mobile service vans greatly extend the range of the service centers with their ability to reach customers who have issues while on the road as well as assist both transit and tour and travel operators at their locations when those sites are within a reasonable distance from the van’s home base. Furthermore, mobile service vans are often onsite at large events, such as NASCAR races, music festivals, and other events typically attended by Prevost motorhome owners.   

“With our ever-growing fleet of mobile vans and new locations, we are giving our customers more options and making our services more accessible,” Castillo said. “Our commitment as a company is to continue to grow in ways that best meet our customers’ needs.”

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