Wednesday, September 27, 2023

As hard as it is to believe, we’re just under two months away from the CD/NLA Show at Las Vegas’ MGM Grand from March 5-8. With the 2023 show expected to be our biggest ever, we have an incredible slate of sessions, seminars, and roundtables designed to bring instant ROI to operations of all sizes. But education isn’t just what happens in the classroom.

For the first time since 2020, we’re thrilled to bring a Keynote Speaker to the CD/NLA Show. In the past we’ve presented experts from travel, sales, and finance, but fresh for 2023, we’re thrilled to present renowned customer service expert John DiJulius as our esteemed Keynote.

CD/NLA Show John DiJulius 2023 CD/NLA Keynote Speaker

DiJulius didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer ServiceWhat’s The Secret? To Being a World Class Customer Service Organization, The Customer Service RevolutionThe Best Customer Service Quotes Ever Said, and The Relationship Economy. One of the most captivating and charismatic speakers today, DiJulius’s keynotes and workshops are used by service companies across the country to provide unforgettable and top-notch customer service every day and offer real-life practical ideas for your daily business.

“John DiJulius is the master at making price irrelevant. Let him take your customer service to next level,” says Scott Woodruff of Majestic Limousine & Coach.  

DiJulius isn’t just telling others how to do it. He not only has the experience of working with extremely large companies—including The Ritz-Carlton, Starbucks, Marriott, and Nordstrom, to name a few—but knows how to translate those processes to fit small business models as well. He’s also an entrepreneur just like you: DiJulius is the owner, president, and chief revolution officer of The DiJulius Group as well as the founder, president, and owner of John Robert’s Spa, which was named one of the Top 20 Salons in America with multiple locations (and over 150 employees) and where he tests and improves his philosophies every day. You can expect a high-energy presentation as he discusses his 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels. Make sure this is on your itinerary this show!


“DiJulius is the expert in making price irrelevant by creating a great customer experience or CX. He was very engaging, funny, relevant, and what is needed right now in this economy. He teaches you not only about creating an experience, but training your employees in CX. DiJulius gives you an action plan to take your business to the next level,” raves Thomas Halsnik of Walsh Chauffeured Transportation.


In the meantime, have you registered for the show and booked your stay? Our early-bird registration rate of $495 is in full effect. But wait! NLA members save another $100 off that price. What’s more, we have an absolutely incredible room block available for only $135/night (Sun-Wed). That’s cheaper than the discount travel sites! Take advantage now to save some massive coin.

Visit.cdnlavegas.com for more information.