Orlando, Fla.—Destination MCO, located in Central Florida, credits its impressive growth over the years to an unyielding focus on employee appreciation. As the economic downturn of 2008 took its toll, Destination MCO was able to avoid layoffs and grow at an average rate of 34 percent between 2009 and 2011. The company’s philosophy is simple: engaged employees provide better customer service.
In honor of their 12th anniversary, Destination MCO treated employees and their families to a special outing held at Kings Bowl Orlando on June 18, exactly 12 years from the day the company was founded. “We recognize we would not be where we are today without our clients, and our clients would not continue to return if not for our extraordinary staff,” says Nour Elotmani, president and CEO.
Honorary guests included Hameed Jassat, director of guest services at The Peabody Orlando, and Barbara Bowden, general manager. Both attended to extend their best wishes and thanked Destination MCO for their valuable partnership and outstanding service.
Destination MCO was founded in 2001 under the leadership and vision of Nour Elotmani to provide superior ground transportation solutions to a discerning clientele. In an extremely competitive market ruled by seasonal demands and aggressive pricing, Orlando would appear to be a challenging location to operate a luxury ground transportation company. However, Destination MCO has achieved consistent growth by operating under the mantra: “Our business plan does not require us to be the largest; it simply demands that we be the best.
“We attribute our success to our focus on our employees,” said Elotmani. “Employees who feel unheard and disempowered are unhappy, which leads to high turnover rates and lower quality of work. We’ve worked hard to establish an environment where our employees are invested in our success and have the tools to grow and become future leaders at Destination MCO.”
Visit destinationmco.com for more information.