Benchmark & Best Practices Benchmark & Best Practices NLA

Title	Published Date
Benchmark & Best Practices – Rate Increase	2017, January 18
Benchmark & Best Practices – Cellphones	2016, December 13
Benchmark & Best Practices – Team Engagement	2016, November 08
Benchmark & Best Practices – Early Morning Pickups, No-Shows	2016, October 08
Benchmark & Best Practices – Outside Salesperson	2016, September 08
Benchmark & Best Practices – Networking	2016, August 08
Benchmark & Best Practices – VIP Clients	2016, July 08
Benchmark & Best Practices – Charities	2016, June 08
Benchmark & Best Practices – Affiliates	2016, May 08
Benchmark & Best Practices – DOT Audits	2016, April 08
Benchmark & Best Practices – Chauffeur Training	2016, March 08
Benchmark & Best Practices – Negative Feedback	2016, February 08
Benchmark & Best Practices – Sales & Marketing	2016, January 08
Benchmark & Best Practices – Cancellation Policies	2015, December 08
Benchmark & Best Practices – Drug Testing	2015, November 08
Benchmark & Best Practices – Replacing Vehicles	2015, October 08
Benchmark & Best Practices – Online Reservations	2015, September 08
Benchmark & Best Practices – International Customs and Rituals	2015, August 08
Benchmark & Best Practices – Rate Increase	2015, June 08
Benchmark & Best Practices – Affiliate Site Visits	2015, May 08
Benchmark & Best Practices – Credit Card vs. Direct Bill	2015, April 08

Page 4 of 4