Prevost recently introduced Block of Hours, a brand-new program allowing operators with any size fleet to reserve a regularly scheduled time slot in a Prevost service center for service from preventive maintenance to unexpected stops. An industry first, Block of Hours is designed to help operators increase uptime, plan ahead, and keep coaches on the road where they belong.
“Prevost is committed to providing effective solutions for our customers’ needs, and we recognize maintenance costs can be some of the largest expenses for operators in both time and money,” said Prevost Service Network Director Randy Castillo. “Block of Hours can be tailored for any size fleet and was developed specifically to ease budgeting and allow operators to more effectively plan for expected and unexpected maintenance.”
The Prevost Block of Hours program guarantees regularly scheduled bay time for all services, from preventive maintenance to emergency repairs. The program is available for all major coach makes and models, and can be scheduled for weekly or bi-weekly visits. A Block of Hours agreement includes discounted rates for both parts and service.
Gray Line Tennessee, a Nashville-based charter and tour company, was one of the first to pilot the Block of Hours program. After only two months of utilizing the program, Gray Line recognized the benefits of having guaranteed bay time available each week, and increased the number of hours in their block.
“Implementing Block of Hours has allowed our maintenance team to focus on more complex, rigorous tasks with confidence in Prevost as a premium, high-caliber maintenance facility,” said Gray Line Tennessee President & CEO Chuck Abbott. “Since starting the program, we’ve lost zero dollars of revenue due to a coach being down.”
Visit prevostcar.com for more information.