Global chauffeur service Blacklane named René van Olst as its new COO. He oversees the company’s guest-facing Customer Care department and chauffeur-facing Partner Management team, which he has run for more than three years.
According to Blacklane, monthly ride and revenue volumes now exceed pre-pandemic levels and continues to grow month over month. In his new role, van Olst will align rising guest demand with chauffeur supply, customer service staff, and their technology needs.
Additionally, he will guide Blacklane’s evolution to an electric vehicle (EV) fleet. The company offers EV rides in more than 30 cities, with a goal of 75 percent of all rides to be in EVs by 2025.
“The reset of the global travel industry has upended travelers’ expectations. They value safety, quality, and sustainability more than ever before,” said Blacklane Co-Founder and CEO Jens Wolthorf. “René’s team has rebuilt our network of top chauffeurs in more than 50 countries. René knows how to meet travelers’ pent-up demands for premium trips and lay the foundation for a greener future.”
The team has nearly 200 people across North America, Europe, the Middle East, and the Asia-Pacific region.
“Scaling a high-quality service for the most discerning global travelers requires exacting standards in chauffeur partners, customer care staff and the digital experience,” said van Olst. “We must sustain that excellence to maintain growth, while electrifying our fleet to best protect the environment.”
Visit blacklane.com for more information.