TNCs were also on the minds of many travel professionals as the corporate world navigates its new options for transportation. Panelists addressed a wide range of travel industry questions with a specific focus on technology.
Allen was able to detail Kings’ corporate travel management, and how it differed from TNCs: “You can reach us anytime, day or night, any day of the year. You’ll talk to someone on the phone who knows and understands what is happening and what needs to be done, whether it’s a simple change or a major issue. This is something TNCs cannot offer.”
Allen also addressed Kings recently upgraded reservation system, which has improved response times for reservations, confirmations, and changes. Bookers and passengers can be automatically updated via email or text message throughout the trip. Dispatchers can track the vehicles in real time to give accurate estimates on arrival and drop-off times. Allen also noted that all of Kings’ chauffeurs have GPS-enabled tablets, which allow for easy changes and updates as well as the ability to provide accurate ETAs.
When the topic of safety was broached, he discussed chauffeur vetting, including annual checks of their driving records, comprehensive background checks, annual and random drug and alcohol testing, and DOT physical, safety, and harassment training—all of which stand in stark contrast to TNCs.
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Okla. Business Travel Professionals Panel Includes Kings’ Joey Allen
- Category: Industry News