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- Category: Industry News
Transportation software platform Moovs has announced its new fully integrated Customer Relationship Management (CRM) system built specifically for luxury ground transportation operators. The Moovs CRM was created to help transportation businesses automate email and SMS marketing, connect more effectively with past and potential customers, and track the results of their efforts—all from within the platform they already use to run their operations.
“We designed this CRM to be more than just a marketing tool—it’s a complete solution to help operators build lasting customer relationships and grow their business,” said Moovs Co-Founder and CEO Amir Ghorbani. “From personalized messages to in-depth performance analytics, it makes it easy to connect with riders, drive revenue, and understand what works.”
With the launch, Moovs says that the CRM fills a critical gap in the industry, especially as transportation operators often lack the time and resources to act on the power of digital marketing. The feature allows operators to promote services like event packages, airport transfers, corporate travel, and seasonal offers with just a few clicks.
According to Moovs, the CRM can help:
- Revenue growth by reaching more customers with targeted campaigns and staying connected with past riders to drive repeat bookings
- Strengthen customer relationships by sending automated messages that make customers feel valued and remembered
- Measure success by tracking campaign performance with real-time analytics and understanding which messages convert into actual bookings and revenue
- Reduce the hassle of marketing by accessing ready-to-use templates and industry-specific messaging as well as allow customers to reply directly and keep the conversation going
The CRM is already available to all Moovs users, with no complicated setup or extra software required.
Visit moovsapp.com for more information.
[04.29.25]
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- Category: Industry News
NFI Group (NFI), which includes the MCI bus brand, announced further leadership changes as part of Project Focus, a strategic initiative designed to focus on quality and enhance operational excellence in NFI's North American bus and coach manufacturing operations.
MCI VP Private Sector Sales and Service Tom Wagner
Project Focus saw the re-establishment of MCI as a distinct business unit under the direct executive leadership of NFI President & CEO Paul Soubry. This exciting initiative seeks to enhance MCI’s operations, quality, and customer experience. Building on Project Focus, MCI announced the promotion of Tom Wagner to vice president private sector sales and service. Tom succeeds Brent Maitland, who has elected to pursue a new opportunity as CEO of All Aboard America Holdings.
Wagner brings extensive industry experience and a proven track record of success at MCI, most recently serving as director of private sector sales. In his expanded role, Wagner will lead all private sector commercial operations for MCI, including sales, field service, marketing, and service centers, ensuring continuity of leadership and customer relationships.
"Tom's leadership capabilities and deep understanding of our products, business and customers make him the ideal successor to build on the foundation Brent established," said Soubry. "Project Focus is to provide MCI with the dedicated leadership and resources needed to excel, and this leadership transition represents another step in strengthening our organization."
In addition to Wagner's appointment, Shane Zaenali recently assumed the role of vice president of MCI operations, overseeing both the Winnipeg and Pembina manufacturing facilities and operational support to drive production efficiency and quality improvements.
"I want to thank Brent for his significant contributions to MCI and NFI. During his long tenure, Brent has helped strengthen our market position and customer relationships while developing a strong team capable of continuing this momentum," Soubry added.
Visit nfigroup.com for more information.
[04.29.25]
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- Category: Industry News
A new poll from the Global Business Travel Association (GBTA) explores the impact that the recent actions of the Trump administration are having on the worldwide business community, which includes tariffs and policies that restrict entry from certain countries as well as advisories against travel to certain destinations. The poll paints a more cautious picture than the optimistic forecast released by GBTA last year.
According to the report, uncertainty in the global economy is causing companies to be a bit less optimistic with their business travel spending. Those surveyed include travel buyers, suppliers, and travel management companies from around the planet.
Key highlights from the report’s executive summary:
- 7% of buyer organizations have revised their corporate travel policies for travel to or from the US since January 2025, and another one-quarter (25%) say they are planning to or will consider doing so in the future, while 64% are staying the course.
- Up to 20% have or are considering canceling, moving, or pulling attendance from meetings and events located in the US.
- 10% are planning or considering canceling employee attendance at US events.
- When it comes to relocating meetings or events from the US, a total of 14% say their organization has already done so (8%) or is considering it (6%). Companies located outside of the US are three times more likely to relocate meetings to somewhere other than the US.
- Respondents’ top concerns for long-term impact of US government actions are related to economics ─ namely business travel costs (54%) and potential budget cuts (40%) ─ along with additional travel processing and administration needs such as visas or documentation (46%). This was followed closely by traveler-focused concerns such as employee willingness to travel to the US and increased safety and duty of care (both at 37%).
GBTA CEO Suzanne Neufant
“While the outlook for global business travel was incredibly strong coming into 2025, our research now shows increasing concerns and uncertainty within our industry, considering recent actions taken by the US government. Traveling for work plays a vital role in supporting business growth, resilient economies, strong diplomatic ties and valuable connections,” said GBTA CEO Suzanne Neufang. “Productive and essential business travel is threatened in times of economic uncertainty or in an environment of additional barriers and restrictions. This undermines economic prosperity and damages the many sectors that rely on global business travel to survive and thrive.”
While the report is sobering, Neufang did highlight two factors that could change the outlook: if there’s sustained economic pressure or uncertainty weighing on company budgets and if cross-border travel and global workforce mobility to and from the US are restricted.
Visit gbta.org for more information.
[04.22.25]