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Thursday, February 02, 2023

Keep yourself informed and connected to other members of the industry by attending these important meetings. You can also view meetings for the rest of the year on Chauffeur Driven’s Industry Events page.

Philadelphia Regional Limousine Association
Holiday Meeting
11/30 at Maggiano's Little Italy in King of Prussia

Global Business Travel Association
Board of Directors Town Hall
12/1 at 11:00 a.m. ET via Zoom (registration info)

Minority Limousine Operators of America
Coffee & Conversation With the MLOA Board
12/1 at 1:00 p.m. ET via Zoom (registration info)

New England Livery Association
December Quarterly Meeting
12/6 at the Crowne Plaza in Woburn (registration info)

Virginia Limousine Association
Annual Holiday Gala
12/6 at Ristorante Renato in Fredericksburg (registration info)

Florida Limousine Association
Leadership Summit
12/8 at the Rosen Shingle Creek Resort in Orlando (registration info)

Maryland Motorcoach Association
Holiday Celebration
at the Spirit of Baltimore in Baltimore (registration info)

Greater California Livery Association
Annual Meeting & Awards
12/13 at the Bahia Corinthian Yacht Club in Newport Beach (registration info)

Limousine Association of New Jersey
Holiday Dinner and Meeting
12/13 at Fernandes Steakhouse in Newark (registration info)

Illinois Limousine & Bus Association
Breakfast Get Together
12/14 at Blueberry Hill Breakfast Café in Oak Brook (registration info)

Did we miss your association meeting? Let us know! Email or to be included in our calendar.


You asked for it and we listened. In this column, we ask operators of all sizes and from all walks of the industry a question about their business and report their answers so you can assess how your own company compares to your peers. If you would like to participate, please email Rob Smentek at for next issue’s question.

TOPIC: What costs increased the most for you in 2022? For instance, was it gas prices? Insurance? Staffing? Maintenance or new vehicles?

Benchmark and Best Practices I would have to say staffing—not only wage increases but also the cost of hiring. So many candidates show up for the interview, go through the procedures, and then “ghost” the job.

The cost of new or used vehicles is also an issue. There aren’t many breaks on pricing and the wait for delivery is crushing. Maintenance is not a problem as I turn the equipment when the commercial warranty runs out. Gas increases are much easier to fix as everyone is affected and can relate.
Gary Arndt, Owner
A Limousine Service in Pittsburgh, Pa.

Benchmark and Best Practices Fuel is a necessary evil in our industry, so it goes without saying that it contributed to the growth in operating costs despite business ups and downs. Our regular maintenance costs went up marginally, but not much. And it was amazing that when we renewed our insurance, it was almost the same as what we had paid before. I believe that our marketing, namely our efforts to recruit new employees, was where we spent most of our money overall. We also made a conscious effort not to buy just any new vehicles, but rather those that were reasonably priced and fit inside our budget.
Kirk Bagger, Corporate Travel Manager/CEO
Captains Car Service in Parma, Ohio

Benchmark and Best Practices The cost of new vehicles is hitting the hardest. Gas prices fluctuate and are variable based on how much you drive and idle, but the cost of a new vehicle is fixed. We're paying around $50-$53K for a sedan equivalent (Aviator/Nautilus) compared to the MKT a few years ago. SUVs are a little higher but not much due to the fleet programs. If we wanted to even add SUVs, the pre-owned ones are similar to new sticker price anyway.
Nick Boccio, General Manager
Buffalo Limousine in Buffalo, N.Y.

Benchmark and Best Practices The major cost increases for us have been mainly in two areas: employee salaries and new vehicles. Starting with payroll, the market for staff is very competitive right now. With an unemployment rate of about 3 percent, the only way to get good people is to pay more, and we find that our wages (especially for CDL chauffeurs) have gone up 25-30 percent.

Also, the pricing for new fleet vehicles is out of control. Getting your hands on new buses, SUVs, and vans right now is extremely hard. Now that the demand has opened up, dealer and vendor inventory is low, and you will pay a premium price to get what you want. Some SUVs are so scarce that second-hand two-year-old models are going for $8,000 to $10,000 above the MSRP of a new one—this is crazy.

Diesel fuel has also been a concern, which is being addressed with a separate fuel charge. I believe that right now the rate of inflation is driving everything up, in this extremely hot market. Hopefully, with everything going in cycles, this will come down sooner than later.
David Brown, President/CEO
Premiere Transportation in Albany, N.Y.

Benchmark and Best Practices 2022 was a year of tremendous growth for us. While fuel costs and insurance certainly affected us like most, our noticeable increases came in the form of infrastructure investment that included the addition of several new vehicles, hiring an affiliate manager, a sales manager, and retaining industry experts to consult in technology, marketing, and operations.

I also launched Hashtag Business Solutions, which provides after-hours dispatching services for us and dozens of other companies. Because it’s based in India, it has allowed us to slash our dispatching costs by outsourcing the cost of operating a 24/7 call center. The significant investment into our infrastructure in 2022 will help us thrive in 2023 and provide better, faster service than most of our competitors with a worldwide footprint.
Harry Dhillon, President
Ecko Worldwide Transportation in San Jose, Calif.

Benchmark and Best Practices Insurance was the highest dollar amount followed by wages. Fuel was the highest increase in terms of percentage.
Dan Goff, General Manager
A Goff Limousine and Bus in Ruckersville, Va.

Benchmark and Best Practices Gas/diesel and staffing were our biggest increases. Q2 saw the biggest spike with gas up 60 percent and diesel up 98 percent. Our staffing costs were associated with cost-of-living increases and rebounding from pandemic wage cuts, bringing staff back, and hiring new associates.
Shariff McMichael, President & CEO
Dav El/BostonCoach in Everett, Mass.

Benchmark and Best Practices In 2022, prices went up drastically because of supply chain issues. Now that the prices are much higher than normal, I do not think they are going back down. We are seeing big changes in software, fuel, staff, and equipment. Our company’s biggest concern is the price and availability of new vehicles.
Gus Ortis, CEO
Executive Transportation in Minneapolis, Minn.

Benchmark and Best Practices I think it’s easier to ask what didn’t increase in 2022. Everything went up, but what went up least was insurance. Our revenues are up, our profits are up, and I did bonuses at times that were not regular intervals. Some of those bonuses were very substantial, and I felt it important to give them to the people who continue to work so hard for the success of our company. Also, it seemed like the fuel companies got great “bonuses” from all of us… that’s the nicest way I can say that. Looking at the bigger picture, everything went up in relative to everything else.
Tracy Salinger, President & CEO
Unique Limousine in Harrisburg, Pa.

Benchmark and Best Practices The largest increases were drivers and support staff pay. We have already done two price increases since coming back from COVID and plan to do another one soon. We also used to do three-hour minimums and have increased it to five hours for weekends. From fuel costs to tires, maintenance has all gone up. The average price for regular gasoline in the US during November 2020 was $2.20 and now sits at around $4.50. Diesel has also gone up by 125 percent.
Jess Sandhu, Director of Operations
A&A Limousine & Bus Service in Kenmore, Wash.

Benchmark and Best Practices Insurance was probably the biggest single item increase. We retooled chauffeur pay, but it wasn’t bad. Fuel is kind of the silent assassin since the fuel bill kept climbing all year. We don’t fuel surcharge but rather raise rates to cover fuel. Yes, there are maintenance bills, but not necessarily any different from other years. My Starbucks bill increased a little, but my happiness is totally worth it ...
Quentin Shackelford, Owner in Wichita, Kan.

Benchmark and Best Practices While many people experienced an increase, I actually had a DECREASE in insurance premium of about 4 percent when comparing 2022 to 2021. Not because of a reduction in fleet, but because I analyzed the actual usage of the fleet and was able to get several vehicles reclassified into lower risk pools thus reducing the premium. Now, I have seen my renewal terms for 2023 and do expect an increase of 9-10 percent versus 2022, but not bad considering what other markets have experienced.

Fuel was our biggest increased cost. I was able to mitigate increased costs by replacing some equipment with more fuel-efficient options (true sedans instead of crossovers) while improving fleet utilization and not sending SUVs for sedan trips.
Tim Wiegman, President
Boulevard Limousine in Kansas City, Mo.

Benchmark and Best Practices This is a double-edged sword as, across the board, we had increases of epic proportions due to vehicles almost doubling in price and supply chain issues on the SUVs, which drove prices $10K over asking on most vehicles. Our insurance only went up by maybe 10 percent but will probably see that double this coming renewal. Gas, for sure, has been the driving factor as it had increased by 63 percent from 2019 to 2022. With diesel becoming an issue and reports of shortages, that will be the challenge for the impending season. Staffing is always a struggle and has gotten worse in the past year; we see that being the area we will continue to see massive increases in order to hopefully attract great people.
Mechelle Wowas-Cappel, CEO
Elite Transportation in Vail, Colo.

We’ve loved hearing your answers to our benchmarking questions—but we always welcome suggestions for future topics, too!
Send an email to you just might see your query answered in our next e-News.


The National Limousine Association (NLA) has announced the launch of its Holiday Travel Promise safety pledge. Continuing a legacy of highlighting and promoting safety in the industry, the NLA strongly encourages all drivers to follow the pledge to ensure safe delivery of the most precious packages this holiday season.


“As the voice of the industry for nearly four decades, we see it as our duty to lead the call for increased safety on our nation’s roadways this holiday season. Far too many accidents occur this time of year and overall traffic fatalities are on a startling 16-year high in the US,” said NLA President Robert Alexander of RMA Worldwide. “The Holiday Travel Promise demonstrates our association’s commitment to strict protocol and the safety of all riders. We want to ensure everyone on the roads can spend the holiday season with their loved ones, without having to worry about safe, reliable transportation.”

According to the National Highway Traffic Safety Administration (NHTSA), an estimated 42,915 people died in motor vehicle traffic crashes last year, a 10.5 percent increase from the 38,824 fatalities in 2020 and the highest number since 2005.

The NLA invites all drivers in the ground transportation industry to join the Holiday Travel Promise safety pledge, adopting the strongly suggested practices in the association’s Driver Duty of Care:

Drivers should be properly screened, licensed, and trained, including:

  • Criminal background and security check by a certified agency or equivalent
  • Pre-hire drug testing and random testing program, when required by USDOT
  • Driver training program that includes driver duties, customer service, safety, and defensive driving skills
  • Certified medical examination, as required by local, state, and federal regulations

Vehicles should be properly licensed, safe, and commercially insured, including:

  • Proper supervision, retraining, and discipline when appropriate
  • Commercial insurance with liability coverage, as required by local, state, and federal regulations
  • Proper licensing permits
  • Proper modification certification (if applicable)
  • Motor vehicle inspections, as required by local, state, and federal regulations
  • Pre-trip safety briefing—given verbally or by video, as per individual state regulations—that encourages passengers to fasten their seatbelts; in larger vehicles, briefings may also detail emergency exits and any applicable safety procedures

The NLA is committed to raising existing accepted standards in safety, reliability, and service across the ground transportation industry.

Visit for more information.